Jun 25, 2018

Card Payments Associate

  • Allegis Group
  • Hanover, MD, USA
Full time Treasury

Job Description

Job Summary:

Allegis Corporate Services is seeking a Card Payments Associate in our Hanover, Maryland corporate office. The Card Payments Associate is responsible for partnering with Operating Companies to facilitate the acceptance and management of card payments.

Essential Functions:

  • Manage enrollment process for credit card customers.
  • Assists internal partners with payment research as needed.
  • Receive, audit and process credit card payments.
  • Provide external customers with basic technical support (password resets, enabling/disabling payment methods, and navigation help).
  • Perform daily balancing and reconciliation of credit card payment batches
  • Initiate and manage the execution of merchant bank service requests.
  • Ensures daily, weekly, monthly, and quarterly Operating Company reporting is completed, accurate and disseminated according to each Operating Company’s needs.
  • Reports and tracks all chargebacks and refunds to A/R Team and provides reconciliations to support AR payment adjustments.
  • Tracks and maintains monthly card transaction fees/provides fee trend analysis as needed.
  • Provide feedback to management on critical issues, and concerns of customer to support ongoing efforts to improve service and products.
  • Attends payment application training and payment industry training as needed.
  • Adhoc projects as required by ACS and/or Operating Companies.

Minimum Education and/or Experience:

2+ years customer support experience in financial services/operations or related business experience or Bachelor’s degree preferred.

Skills/Abilities:

  • High attention to detail and commitment to accuracy.
  • Excellent customer service skills.
  • Strong knowledge of Microsoft and PeopleSoft preferred.
  • Possess excellent verbal, written and interpersonal communication skills.
  • Ability to research and resolve complex customer issues.
  • Ability to prioritize work and meet deadlines in a dynamic and complex environment.
  • Exercises independent judgment and applies prudent risk mitigation principles.
  • Understands how and when to escalate issues.
  • Maintains a high level of effectiveness during times of change by adapting behavior and approaches to changing circumstances.
  • Focuses on Customers; knows and cares about our internal and external customers.
  • Works as a team to deliver excellent service and exceed team and customer expectations.

 

Core Competencies:

  • Customer Service
  • Building Relationships
  • Business Knowledge / Organizational Acumen
  • Self-Motivation/Self Starter
  • Leading Self and Others

 


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