WellsOne Service Center
RESPONSILBE FOR MANAGING THE SECOND SHIFT IN A 24x7 CALL CENTER ENVIRONMENT.
The WellsOne® Service Center is a line of business within Treasury Management Client Delivery. The WellsOne® Service Center is responsible for on-boarding new customers and providing ongoing support for existing customers of Commercial Card products. Commercial Card products are issued to commercial and corporate clients to allow greater control over employees' spending patterns for business purchases and services. WellsOne® Commercial Card is Wells Fargo's proprietary commercial card offering, and it's the top revenue-generating product for Treasury Management.
You will be responsible for managing team members within a region to ensure they provide the highest quality customer service to Commercial Card clients while adhering to WellsOne processes and procedures.
Second shift schedule is 2:00 pm – 11:00 pm MT; does require some weekends (Sat and/or Sun)
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Please visit www.wellsfargojobs.com and search Job Opening ID 5307569 to apply. Also, send your resume to the email address provided.